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Struggling to pay your bill or suffering financial hardship?

FAQStruggling to pay your bill or suffering financial hardship?

Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills.

Am I eligible for DEBS?

FAQAm I eligible for DEBS?

DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions.

Which is better for my business - a plan or tariff?

FAQWhich is better for my business - a plan or tariff?

If your business spends more than $16,000 per year on your electricity, then a business plan is likely to offer you more benefits than a government, regulated tariff.  Business plans can offer tailored, energy solutions that include a range of benefits such as discounted rates to help save you money or fixed rates that allow more control over your energy costs with minimal surprises. 

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